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IT operations

Your infrastructure, run like a product.

End-to-end IT operations: servers, databases, cloud and endpoints, run by dedicated teams with ITIL-aligned processes, defined SLAs and proactive monitoring. One US contract, zero client overhead.

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ITIL
ALIGNED OPERATIONS
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20+
YEARS RUNNING IT
IT operations

Reliability as a discipline, not a ticket queue.

01
Managed services (SRE)
Site reliability engineering for servers, databases and applications: incident response, error budgets, defined SLAs and continuous improvement baked into the operation.
02
Observability
Monitoring, logging and alerting designed to find problems before your users do. Proactive 24/7 coverage instead of reactive firefighting.
03
Hyperautomation
Runbooks turned into code. We automate the repetitive operational work so the team spends its hours on prevention and engineering, not on copy-paste recovery steps.
04
Implementation & migration
New platforms stood up and old ones moved without stopping the business: staged cutovers, rollback plans and evidence at every step.
05
Extended capacity
Your IT team, extended. Specialists on demand for the peaks, projects and skills gaps your permanent staff cannot absorb.
06
Endpoint to database
One accountable operation across the whole estate: endpoints, networks, servers, databases and the cloud accounts that tie them together.
Cloud services

The cloud bill and the cloud risk, both under control.

01
Migration & modernization
Move workloads to the cloud and modernize them once there: containerization, managed services adoption and architectures that stop paying the lift-and-shift tax.
02
FinOps & optimization
Cost visibility, right-sizing and continuous optimization. The cloud bill becomes a managed number instead of a monthly surprise.
03
DRP & multicloud
Disaster recovery designed, implemented and actually tested, across AWS, Azure, Google Cloud and Oracle Cloud when the strategy calls for more than one provider.
Platforms we operate

Wherever your workloads live.

AWS Microsoft Azure Google Cloud Oracle Cloud Docker Kubernetes DB2 SQL Server ITIL
FAQ

Questions we always get

What does "managed" actually include?

End-to-end operation of your infrastructure: servers, databases, cloud accounts and endpoints, under ITIL-aligned processes with defined SLAs. Monitoring, incident response, patching, capacity management and continuous improvement are part of the service, not billable extras.

Do you run cloud, on-premise, or both?

Both, and the hybrid in between. We operate workloads on AWS, Azure, Google Cloud and Oracle Cloud, plus on-premise estates, with migration and modernization paths when you are ready to move.

Can you lower our cloud bill?

That is what the FinOps practice is for: cost visibility, right-sizing, reserved-capacity strategy and continuous optimization. Savings are measured against your baseline, so the impact is visible in the invoice.

Do you replace our IT team?

No. The extended-capacity model means we extend your team where it needs muscle: 24/7 coverage, specialist skills or peak demand. Your people keep the context; ours carry the load.

How is the engagement structured?

One Master Services Agreement with our St. Petersburg, FL entity, then a Statement of Work per service with scope, SLAs and pricing. Predictable monthly cost, no open-ended billing.

Proven at group scale

The operation behind this service runs 7x24 today.

Managed IT at Aztia runs on the operations practice of SETI, our parent company, under ITIL and ISO-certified management. The insurer below is one of several regulated clients; see our insurance practice. Meet the group →

SETI · MANAGED OPERATIONS
7x24 managed database and infrastructure operation
Ongoing administration of more than 1,900 databases, 1,300 application servers and 1,600 infrastructure components under ITIL practices, with preventive maintenance, incident response and measurable license cost reduction.
ITIL 7x24 1,900+ databases
SETI · CLOUD · DISASTER RECOVERY
Cloud disaster recovery for a leading LATAM insurer
Business-critical applications migrated to Oracle Cloud Infrastructure with infrastructure as code and GoldenGate database migration: 184 applications moved in about four months, after a previous attempt without SETI had stalled.
OCI Infrastructure as code 184 apps in ~4 months
AI in operations

AI now works the incident queue too.

Built with SETI, our parent company: a pilot that puts multi-agent AI inside SRE operations. More in AI development.

GROUP AI PILOT · SRE OPERATIONS
AI assistant for incident impact analysis
The problem: SRE engineers spent much of their day on manual impact analyses and post-incident work: two analyses a day, four hours to respond to an incident, and three to four hours to produce root cause, action plans and lessons learned.
The solution: a multi-agent assistant on AWS Bedrock that automates validations and controls, retrieves similar past incidents and drafts standardized documentation from prior experience.
The impact: five analyses a day, incident response and related-incident search in about five minutes each, root cause and action plans in minutes, and consistent documentation on every incident.
How it was built: agents run on AWS Bedrock orchestrated with LangChain and LangGraph, retrieve similar past incidents through embeddings stored in MongoDB, and generate standardized reports. Infrastructure is provisioned with Terraform and shipped in Docker containers on AWS.
AWS Bedrock 4 h → 5 min response 2.5x daily throughput
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